Return and Replacement Policy

At Rekha Metal Trends Pvt Ltd, we strive to deliver top-quality furniture that meets and exceeds your expectations. Our commitment to excellence includes ensuring that your products arrive in pristine condition. To streamline our policies and provide clarity to our valued customers, we have established the following Return and Replacement Policy:

  1. Replacement for Faulty or Damaged Products:
    1. In the event that the product you receive is faulty or damaged, we offer a hassle-free replacement process.
    2. Please contact our Customer Support team (+91 9371171271) or mail us on rekhametatrends@gmail.com within 2 days of receiving the product, providing unboxing video and clear images of the damage or fault, along with your order details.
  2. No Refund or Return Policy:
    1. Except for cases of faulty or damaged products, we do not offer refunds or accept returns.
    2. This policy is in place to maintain the integrity of our quality assurance processes and to ensure that you receive brand-new, untouched items.
  3. Verification Process:
    1. To initiate the replacement process, our team will conduct a thorough verification of the reported issue.
    2. We may request additional information or images to assess the nature of the fault or damage.
  4. Replacement Procedure:
    1. Upon verification, we will arrange for the prompt replacement of the faulty or damaged item.
    2. Replacement items will be shipped with the same care and expedience as your original order.
  5. Customer Responsibility:
    1. Customers are responsible for inspecting the delivered products upon receipt.
    2. Any issues must be reported within 2 days of delivery to qualify for a replacement.

By making a purchase from Rekha Metal Trends Pvt Ltd, you acknowledge and agree to abide by this Return and Replacement Policy. We appreciate your understanding as we work to provide you with the best possible products and service.

If you have any questions or concerns, please do not hesitate to contact our Customer Support team.

Thank you for choosing Rekha Metal Trends Pvt Ltd for your furniture needs.

 

Sincerely, 

Team Rekha Metal Trends Pvt Ltd.